Patient Care Coordinator (Call Center) in Arlington, VA at The GW Medical Faculty Associates.

Date Posted: 5/8/2021

Job Snapshot

Job Description

Position Summary

This position is responsible for serving as a liaison and patient advocate for scheduling medical appointments with the GW MFA in a sensitive manner in conjunction with the iCare Values.  The Patient Care Coordinator will advocate for patient appointment and service access collaboratively across all departments, disciplines and providers, including a wide variety of MFA, GW and other related organizations.  MFA areas include Unified Contact Center, Referral Management, Patient Experience, Capacity Management and MFA clinical departments.  The ideal candidate demonstrates initiative and patient advocacy, and is driven by a passion for patient access to healthcare services as well as possesses excellent interpersonal skills. 

Essential Duties and Responsibilities include the following below.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other relevant duties may be assigned based upon the business needs of the organization.

  • Places and receives appointment scheduling calls from GW employees and the GW community at large.

  • Function as a liaison for patients using approved criteria and basic knowledge of MFA clinical operations and medical terminology.

  • Follows patients throughout the ambulatory care continuum, including coordination with ancillary services, as needed.

  • Endeavors to establish and maintain meaningful relationships with MFA personnel that enhance delivery of care and service.

  • Facilitates appointments for consults and support services within established service standards, including social workers, dietitians, physician, etc.

  • Participates in relevant Committees as necessary to provide first-hand knowledge of patient appointments needs, concerns and obstacles.

  • Provides thought leadership in proposing solutions to remove or decrease barriers for scheduling patient appointments.

  • Uses telecom system proficiently and responsibly to advance departmental objectives of advocating patient appointments; identifies telecom system barriers to success.

  • Maintains sensitivity to cultural diversity, and ability to interact with a multicultural patient and guest population.

Qualifications

Education            

  • High School diploma; college degree preferred

Experience        

  • Two to five years experience in healthcare field, customer care service, and patient registration required. One to two years minimum experience scheduling VIP clients or working in Call Center preferred.