Director, Infusion Services ( Cancer Center) in Washington, DC at The GW Medical Faculty Associates.

Date Posted: 2/28/2021

Job Snapshot

Job Description

Position Summary

The Director, Hematology/Oncology – Infusion Services is directly responsible for the Infusion Center clinical team and services provided within the center.  He/She works closely with the internal and external stakeholders to ensure implementation of clinical services that meets and exceeds standards while providing an excellent patient experience across all services. Oversee daily operations of a growing multi-disciplinary Infusion Center, including medical assistants and nursing staff, partnering with Executive, Pharmacy and Physician Leadership. Must be capable of independent problem solving, judgement and decision making in the areas of personnel, patient services and administrative or professional programs. 

 Essential Duties and Responsibilities include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

  • Directs all aspects of management and ensures the provision of optimum patient care for a nursing unit; provides leadership in the development, implementation, and evaluation of policies, procedures, strategies, and services for the unit. Prepares, develops, and submits department budget to administration for final approval. Monitors expenditures to ensure compliance with fiscal constraints and explains any variances.

  • Directs the allocation of resources within selected areas through planning, budget process, analysis of statistical reports and other pertinent information. Directs and supervises nursing and allied health staff. Develops, implements, and coordinates continuous quality/ performance improvement to enhance clinical practice and administrative process. Ensures the competence of department staff and their understanding of policies and regulations pertaining to nursing services; oversees the provision of care, and monitors staff compliance with organizational and regulatory agency requirements.

  • Develops and interprets departmental short and long-term goals and objectives. Meets with other staff members to discuss progress and to develop future courses of action. Analyzes departmental strengths, weaknesses, opportunities and constraints.

  • Identifies measurable objectives and monitors progress toward the achievement of specified goals in keeping with operational standards. Establishes, revises, administers and communicates policies, procedures and related forms in accordance with state, federal, and organizational guidelines. Communicates and monitors compliance with regulatory, licensing and accreditation standards. Prepares staffing plan, reviews and approves work schedules to ensure adequate staff coverage.

  • Projects staffing needs, interviews and hires employees to fill vacant positions; resolves staffing issues. Monitors patient care and analyzes nursing care patterns and initiates quality improvement procedures to enhance patient services; ensures a safe, therapeutic environment. Initiates patient placement to ensure the delivery of optimal nursing care and arranges for continuity of care when warranted by patient condition.

  • Directs the provision of personalized, coordinated quality services responsive to changing health care trends. Coordinates and establishes nursing care practices; uses selected nursing practice theory as a framework for coordinating patient care and by providing theory-based nursing practice information.

  • Works to formulate plan for professional development. Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Maintains records on departmental personnel activities and processes. Uses information systems to retrieve, implement, and retain essential records and services.

  • Maintains integrity and confidentiality of management and clinical information. Actively participates in ongoing or ad hoc committees or task forces to identify and resolve patient care issues.

  • Directs development of priority competencies (technical skills, critical thinking, human relations skills) for each type of staff on selected areas within a clinical service line. Supports clinical research and conducts or participates in studies to improve clinical, educational and organizational performance within the clinical service line. Performs other related duties as required. Develops, implements and evaluates program services and initiatives.

  • Manage licensed and non-licensed employees in the provision of care to patients in the assigned department. Evaluate employee performance and provide timely feedback and opportunities for improvement. Partner with human resources business partner to address employee relations and disciplinary issues.

  • Create an environment conducive to professional staff growth in an effort to promote recruitment, retention, and quality patient care.

  • Align service goals and objectives to support department strategies. Proactively develop quality indicators and quality improvements for department.

  • Incorporate department protocols for specific patient populations in planning practice and documentation.

  • Design and evaluate processes to improve systems and patient care results across the continuum of care.

  • Collaborate and ensure effective communication with other leaders in the clinic to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements.

  • Resolves service/care issues, including patient complaints, as they occur within assigned area.

  • Supports a culture of excellent service and communication that positively influences staff engagement.

  • Assures a safe, productive, and supportive work environment for all staff.

  • Ensures ongoing compliance and adherence to policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements. Ensure licenses and certifications are maintained and in date for all clinical staff and equipment.



  • Graduate of an accredited school of nursing.
  • Master's degree required. Either Bachelor's or Master's degree must be in Nursing.
  • Must have or be able to obtain a valid, active unencumbered Nursing license or temporary permit approved by the DC Licensing Board.
  • Five years of experience which includes three years of clinical nursing and 2 years of nursing leadership. Ambulatory and/or Oncology experience preferred. BLS required.
  • Must possess nursing certification


  • Ability to work as part of a clinical team, managing personal differences and maintaining focus on patient needs.   Postgraduate experience and competence working with individuals of diverse cultural, ethnic, racial, religious and economic background