Communication Specialist -EMT in Washington, DC at The GW Medical Faculty Associates.

Date Posted: 4/25/2021

Job Snapshot

  • Employee Type:
  • Location:
    2120 L Street Northwest
    Washington, DC
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Position Summary

The Department of Emergency Medicine, Innovative Practice maintains a 24/7/365 telemedicine and communications center. The purpose of this center is coordinate and document care via telemedicine and facilitate the concierge and event medicine practice. The majority of the calls are inbound from ships, aircraft, and remote sites/bases around the globe. In addition, the communications center serves as a single point of contact for our event and concierge medical practices.

We are currently seeking a Communications Specialist/EMT. The primary purpose of this position is to staff the communications center, however, this position can also be used to staff events for medical standby coverage.

As a Communications Specialist/EMT you will need to:

  • Facilitate tele medical interactions between patients/clients and medical providers
  • Document and accurately scribe medical communications
  • Follow up with patients/clients as needed
  • Work toward solutions to client issues in a timely and appropriate manner
  • Prioritize job duties while utilizing excellent customer service skills and a positive attitude.
  • Be a nationally certified EMT with current CPR for healthcare provider (AHA, ASHE)
  • Be deft at computers and typing
  • Performs intake of initial demographic data
  • Be confident in their medical terminology
  • Work within standard operating procedures and follow defined algorithms
  • Believe in customer service
  • Must have excellent verbal and written communication skills
  • Cooperates and communicates well with others
  • Assist in program maintenance activities
  • Demonstrate good judgment and good critical thinking skills
  • Other duties as assigned

Complexity and Judgment: Work consists of a number of complex and diversified duties. The Communications Specialist/EMT makes decisions while following standard policy/procedures. A supervisor is consulted in unusual situations and/or where there is an exception to policy and standard procedure. The Communications Specialist/EMT will have contact/interaction with personnel in other departments, personnel in other departments and individuals and groups from outside the MFA.

Requirements: Requires knowledge such as that which would normally be acquired through completion of a high school education or GED. Certified as an NREMT and AHA/ASHE CPR healthcare provider certifications and any other deemed necessary to be successful. 

When working in at a medical standby, the ability to physically respond to a medical emergency throughout an area and performs work which may involve strenuous physical tasks, including during hazardous conditions and/or inclement weather. The ability to move 100 pounds to a height of 4 feet and carry 100 pounds, a minimum of 6 feet. Ability to bend, stoop, crawl and walk on uneven surfaces. Has the ability to sit or stand for extended periods of time.

Experience: A minimum of one year experience in an emergency response position such as an EMT-B or a communications center. Working knowledge of basic computer systems including Word, Excel intermediate skills required.